Safe Projects & Operations
This domain covers the management of secure data environment projects, operational excellence, and the delivery of services to research communities.
Project Management
Project Management oversees the planning and delivery of secure data environment initiatives. This subdomain encompasses structured planning of SDE projects with appropriate methodologies, supporting researchers through effective facilitation of technical needs, implementing agile delivery methods adapted for secure environments, managing procurement and vendor relationships, and optimizing resource allocation with effective cost management to ensure successful project outcomes.
SDE Project Planning
Plans and executes projects related to secure data environments. Involves understanding project management concepts, using documentation and tracking tools, developing comprehensive plans, managing resources and timelines, identifying risks, establishing methodologies, and leading strategic planning for SDE capabilities across the organization.
- Understands basic project management concepts for SDEs
- Familiar with project documentation and tracking tools
- Can assist with SDE project planning activities
- Develops comprehensive SDE project plans
- Manages resources and timelines for SDE projects
- Identifies and mitigates project risks
- Establishes SDE project management methodologies
- Oversees complex, multi-stakeholder SDE initiatives
- Leads strategic planning for SDE capabilities
Research Project Facilitation
Supports researchers in utilizing secure data environments effectively. Involves understanding research requirements, workflows and processes, assisting with basic SDE usage, coordinating complex projects, implementing technical solutions, ensuring compliance, developing support frameworks, and leading initiatives to enhance research capabilities.
- Understands research project requirements within SDEs
- Familiar with research workflows and processes
- Can assist researchers with basic SDE usage
- Coordinates complex research projects in SDEs
- Implements technical solutions for research needs
- Ensures research activities comply with SDE requirements
- Develops frameworks for supporting diverse research needs
- Establishes researcher engagement and support strategies
- Leads initiatives to enhance research capabilities in SDEs
Agile Delivery Methods
Applies iterative and incremental approaches to SDE development and operations. Involves understanding agile concepts, participating in ceremonies, implementing practices appropriate to secure environments, managing teams and processes, adapting approaches for security needs, establishing delivery frameworks, and leading agile transformation while maintaining compliance.
- Understands agile concepts and methodologies
- Familiar with agile ceremonies and artifacts
- Can participate effectively in agile teams
- Implements agile practices appropriate to SDE development
- Manages agile teams and processes
- Adapts agile approaches for security and compliance needs
- Establishes agile delivery frameworks for secure environments
- Develops agile governance models that maintain compliance
- Leads agile transformation initiatives
Procurement & Vendor Management
Acquires and manages external resources and services for secure data environments. Involves understanding procurement processes, assisting with activities, managing procurement for resources and services, negotiating with vendors, ensuring compliance with policies, developing strategies, establishing governance, and leading strategic vendor relationships.
- Understands basic procurement processes and requirements
- Familiar with vendor management concepts and documentation
- Can assist with procurement activities following established procedures
- Manages procurement processes for SDE resources and services
- Negotiates with vendors and evaluates service offerings
- Ensures compliance with procurement policies and regulations
- Develops procurement strategies and vendor management frameworks
- Establishes procurement governance and oversight mechanisms
- Leads strategic vendor relationships and partnership initiatives
Resource & Cost Management
Allocates and optimises resources within secure data environments to maximise value. Involves understanding resource allocation principles, monitoring cloud costs, generating usage reports, implementing management processes, developing optimization strategies, creating costing models, establishing financial governance, and enhancing resource efficiency.
- Understands resource allocation and cost management principles
- Familiar with cloud cost monitoring tools and techniques
- Can generate basic resource usage reports and cost analyses
- Implements comprehensive resource management processes
- Develops cost monitoring and optimization strategies
- Creates and maintains costing models for SDE operations
- Develops enterprise resource management and cost optimization strategies
- Establishes financial governance frameworks for SDE operations
- Leads initiatives to enhance resource efficiency and cost-effectiveness
Service Management
Service Management ensures the reliable delivery of secure data environment services to research users. This subdomain focuses on defining and maintaining appropriate service quality through structured service level agreements, implementing effective incident and problem management processes that minimise disruptions and prevent recurrences, and controlling changes to infrastructure and applications through governance frameworks that balance security requirements with operational flexibility.
Service Level Management
Defines, measures, and maintains service quality for SDE users. Involves understanding service level concepts and metrics, tracking performance, developing agreements and objectives, implementing monitoring and reporting, analyzing issues, establishing governance frameworks, developing improvement strategies, and leading cross-organizational service level negotiations.
- Understands service level concepts and metrics
- Familiar with SLA documentation and monitoring
- Can track and report on basic service levels
- Develops service level agreements and objectives
- Implements service level monitoring and reporting
- Analyses service performance and addresses issues
- Establishes service level frameworks and governance
- Develops service improvement strategies
- Leads negotiations for cross-organizational service levels
Incident & Problem Management
Responds to and resolves service disruptions while preventing recurrence. Involves understanding incident concepts, classifying and documenting issues, implementing management processes, leading response activities, conducting root cause analysis, establishing frameworks, developing strategies to reduce frequency and impact, and leading service resilience initiatives.
- Understands incident and problem management concepts
- Familiar with incident classification and prioritization
- Can document and track incidents following established processes
- Implements incident and problem management processes
- Leads incident response and resolution activities
- Conducts root cause analysis and develops permanent fixes
- Establishes incident and problem management frameworks
- Develops strategies to reduce incident frequency and impact
- Leads service resilience and reliability initiatives
Change & Release Management
Controls modifications to SDE infrastructure, applications, and services. Involves understanding change management concepts, following procedures, designing processes, evaluating impacts, coordinating implementation, ensuring security and compliance, establishing governance frameworks, and leading initiatives to balance change agility with necessary controls.
- Understands change management concepts and processes
- Familiar with change documentation and approval workflows
- Can implement changes following established procedures
- Designs change and release management processes
- Evaluates change impacts and coordinates implementations
- Ensures changes maintain security and compliance
- Establishes change governance frameworks and policies
- Develops strategies for balancing change agility and control
- Leads change management improvement initiatives
Operational Excellence
Operational Excellence establishes consistent, high-quality service delivery within secure data environments. This subdomain encompasses systematic continuous improvement of processes and services using methodologies like Lean and Six Sigma, comprehensive documentation and knowledge management that preserves operational expertise, and robust monitoring and observability practices that provide insight into system health, performance, and security status while enabling proactive management of the environment.
Continuous Improvement
Systematically enhances SDE processes, services, and capabilities. Involves understanding improvement concepts, identifying opportunities, implementing initiatives, applying methodologies like Lean and Six Sigma, measuring outcomes, establishing improvement cultures, developing enterprise strategies, and leading transformational programs across the organization.
- Understands continuous improvement concepts
- Familiar with improvement methodologies (Lean, Six Sigma)
- Can identify opportunities for process improvement
- Implements continuous improvement initiatives
- Applies appropriate methodologies to enhance processes
- Measures and reports on improvement outcomes
- Establishes continuous improvement frameworks and culture
- Develops enterprise improvement strategies
- Leads transformational improvement programs
Documentation & Knowledge Management
Creates, maintains, and shares operational knowledge within the SDE. Involves understanding documentation requirements, using knowledge management systems, creating basic documentation, implementing comprehensive strategies, developing knowledge bases, ensuring security compliance, establishing governance standards, and enhancing organizational knowledge sharing.
- Understands documentation requirements and standards
- Familiar with knowledge management systems and practices
- Can create and maintain basic documentation
- Implements comprehensive documentation strategies
- Develops knowledge bases and sharing mechanisms
- Ensures documentation meets security and compliance needs
- Establishes documentation governance and standards
- Develops enterprise knowledge management strategies
- Leads initiatives to enhance organizational knowledge sharing
Monitoring & Observability
Tracks system health, performance, and security in the SDE. Involves understanding monitoring concepts and tools, using metrics and logs, implementing comprehensive strategies, designing dashboards and alerts for complex systems, analyzing data, establishing enterprise frameworks, and leading initiatives to enhance operational visibility across the environment.
- Understands monitoring concepts and tools
- Familiar with metrics, logs, and alerts
- Can use monitoring tools to track system health
- Implements comprehensive monitoring strategies
- Designs dashboards and alerting for complex systems
- Analyses monitoring data to optimise performance
- Establishes enterprise monitoring frameworks
- Develops observability strategies across systems
- Leads initiatives to enhance operational visibility
Research Support & Innovation
Research Support & Innovation enhances researcher effectiveness within secure data environments. This subdomain focuses on enabling researchers through comprehensive training and support programs, providing specialised tools and capabilities that meet research requirements while maintaining security, exploring and implementing innovative technologies that advance secure research capabilities, and engaging with the wider community through active participation and knowledge sharing across the secure data environment ecosystem.
Researcher Training & Support
Enables researchers to effectively use secure data environments. Involves understanding researcher needs, providing basic support, developing training programs, implementing support processes, addressing complex issues, establishing engagement strategies, developing innovative enablement approaches, and leading initiatives to enhance the researcher experience.
- Understands researcher needs and support requirements
- Familiar with SDE training materials and documentation
- Can provide basic support to researchers
- Develops comprehensive researcher training programs
- Implements support processes and knowledge bases
- Addresses complex researcher issues and requirements
- Establishes researcher engagement and support strategies
- Develops innovative approaches to researcher enablement
- Leads initiatives to enhance researcher experience
TRE Tools & Capabilities
Provides and manages tools for research in secure environments. Involves understanding common tools and requirements, configuring environments, evaluating and implementing research tools, designing workspaces, ensuring security and compliance, developing implementation strategies, establishing governance, and leading initiatives to enhance capabilities.
- Understands common TRE tools and capabilities
- Familiar with researcher tool requirements
- Can configure basic researcher environments
- Evaluates and implements tools for research needs
- Designs researcher environments and workspaces
- Ensures tools meet security and compliance requirements
- Develops strategies for tool evaluation and implementation
- Establishes tool governance and lifecycle management
- Leads initiatives to enhance TRE capabilities
Future TRE Innovation
Explores and implements new technologies and approaches for secure research. Involves understanding emerging trends, researching new technologies, evaluating for TRE application, implementing proof-of-concept projects, developing roadmaps and strategies, establishing innovation frameworks, leading horizon scanning, and developing strategic partnerships for advancement.
- Understands emerging trends in secure research environments
- Familiar with innovation processes and evaluation
- Can research new technologies and approaches
- Evaluates emerging technologies for TRE application
- Implements proof-of-concept projects and pilots
- Develops innovation roadmaps and strategies
- Establishes innovation frameworks and governance
- Leads horizon scanning for future TRE technologies
- Develops strategic partnerships for TRE advancement
Community Engagement & Networking
Participates in and contributes to the wider secure data environment community. Involves understanding the importance of engagement, participating in events and discussions, actively contributing to communities, representing the organization, building professional networks, leading engagement strategies, organizing events, and developing strategic partnerships across the community.
- Understands the importance of community engagement for SDEs
- Familiar with relevant SDE communities and networks
- Can participate in community events and discussions
- Actively contributes to SDE communities and knowledge sharing
- Represents the organization at community events and forums
- Builds and maintains professional networks in the SDE ecosystem
- Leads community engagement strategies and initiatives
- Organises community events and knowledge sharing forums
- Develops strategic partnerships across the SDE community